More adventures in Duane Reade
Once upon a time, there was a little neighborhood drugstore called King's Pharmacy, right there on the corner of Avenue B and 2nd Street. One could buy power cords, tampons and macaroni and cheese. They had everything, including a friendly, efficient staff. Many of us in the East Village, or on the Lower East Side, came to depend on King's Pharmacy.
Then something happened, that something being Duane Reade. King's Pharmacy was no more. Suddenly, I couldn't buy cupcake pans with my shampoo. Or glitter pens with my black pepper. In short, my one-stop shop became a first stop on the way to an elsewhere that would have the things I need.
The lack of random products has not been as disturbing as the help and general management of the store, though. I've mentioned before that there is only one register opened. Ever. Since the other closest drugstore is Rite Aid on 1st Avenue and 5th Street, that Duane Reade is serving a lot of people. More often than not, I come in to find a line snaking down the hair color aisle, no less than 10 frustrated people on it.
Line problems aside, they seem to have hired the most incompetent people they could find. Like the older gentleman who does everything. In. Slow. Motion. And. It. Takes. So. Long. You. Want. To. Pull. Your. Hair. Out. Strand. By. Strand. Yeah, that guy. Then we have the woman who tosses the things you buy directly at you and screams "Next!" before you've even had a chance to nurse the wounds she's inflicted. Then there's the girl who is always attached to her cell phone headset, fighting with someone who is presumably her boyfriend, and saying things like, "Baby, I ain't gonna be played like that. You hear me? I AIN'T GONNA BE PLAYED LIKE THAT!"
The worst was last night, though. First, let me start by saying that the quitting smoking thing didn't really work out so well, and I don't want to talk about it. I gave myself three months before I turn 30 to do it. I only smoke at night, anyway. That said, I buy my Marlboro Ultra Lights at Duane Reade because they're about a dollar cheaper than anywhere else. So I approached the counter and told the nice young man that I would like a pack of Marlboro Ultra Lights. He stared blankly at the wall of cigarettes.
"The silver and white pack," I said. Again, he stares.
"Second row down," I offer. "On the right."
He walked away from the Marlboro section and started examining the Parliaments.
"No," I said. "Back where you were."
He walked in the opposite direction. I noticed the people in line behind me were laughing. I lean over the counter as far as I can and point.
"We don't have them," he said.
At this point, I started to lose it. Just a little.
"Yes you do," I said. "There are about 20 packs RIGHT THERE." Again I pointed.
"THE WHITE AND SILVER PACK," I said. "SECOND ROW DOWN. ON THE RIGHT. FOR THE LOVE OF ALL THAT IS HOLY, WHY CAN'T YOU SEE MY MOTHERFUCKING CIGARETTES?! WHAT IS WRONG WITH YOU?" (Okay, I didn't really say that last part, but I thought it.)
Then, he reached for a pack of Marlboro Ultra Lights 100's. I knew we were getting close.
"Yeah, those," I said. "Except not the 100's."
Then I lost him again. NO! I was so close! At this point, I decided that whatever brand of cigarettes he offered me next, I was just going to take it and be done with it. It was a pack of Marlboro Lights.
"Fine, fine, just give me that one." He stared. "Just give it to me!"
So he gave me that one. I can guarantee you no one else on that line who had planned to purchase cigarettes even attempted it. I might have to assess the situation at the Duane Reade on Delancey, but I'm not getting my hopes up.