If I needed a reminder on just why moving out of the shithole I've lived in for eight years is a grand idea, I got it. Oh, did I mention I got the big, fabulous apartment in Brooklyn, and will be moving in mid-August? Because I did and I am. Yee haw!
Anyway, as I've mentioned
here,
here and
here, the management company that owns and maintains my building is evil, soulless, and will do anything in their power to fuck over their tenants so they can increase their bottom line; whether it's harassing tenants in rent-stabilized or rent-controlled apartments, holding rent checks extra days so they can charge late fees, and inventing bogus reasons to evict tenants, just to name a few.
After I signed my new lease last Thursday, I called the management company to inform them I'd be leaving. The receptionist transferred me to a woman named Jasmine, who presumably handles such things. I get Jasmine's voicemail and leave a message explaining my situation. By mid-day Friday, I still haven't heard anything, so I call and leave another message. Same goes for Monday. And Tuesday.
At this point I'm getting angry. The management company does this every time a tenant has an issue -- ignores them until they're full of rage and threatening to blow up the place, or until they can use the non-contact to their advantage, for instance, if you need to notify them 30 days prior to your move, and will lose your security deposit if you don't. Not to be a conspiracy theorist or anything. So I call this morning. The receptionist answers.
Receptionist: [Name of Management Company]
Me: Hi. I've been calling about my move-out date, and no one is getting back to me.
Receptionist: Which building are you in?
Me: [Building Number]
Receptionist: Please hold. I'll transfer you to Jasmine.
Me: Wait! I've been
calling Jasmine. And yes, I'd like to leave her another voicemail, but I'd also like to get the mailing address and contact to send a letter to informing them of my move.
Receptionist: Okay. Please hold.
She transfers me to Jasmine. I get voicemail. My blood starts boiling over. I hang up and call back.
Receptionist: [Name of Management Company]
Me: Hi. I just called from [Building Number]. I wanted to get the mailing address and you transferred me to Jasmine.
Receptionist: You have to get that information from Jasmine.
Me: All I want is the mailing address for the Leasing department. You can't give me that?
Receptionist: I don't have that information.
Me: You're the receptionist, and you don't have the mailing address?
Receptionist: No.
Me: [Sighing] Fine, transfer me to Jasmine.
I leave Jasmine the bitchiest voicemail message I have ever left anyone in my entire life. Approximately 10 seconds later, she calls me back. I explain my situation.
Jasmine: Okay, leasing has to handle this. Let me transfer you.
Hold music… one ring… two rings…
Leasing: Leasing? How may I help you?
I explain my situation.
Leasing: Oh, let me transfer you to Jasmine. She's supposed to handle this.
Brooklyn, and a real, live, on-site landlord, of whom I am her only tenant, here I come. With motherfucking bells on.